Customer Portal & Business Call Continuity
Web based user interface that allows users to configure their PBX. Set & change call forwarding destinations, create automated attendant menu’s, call queues and groups, view call detail records and billing information, listen to and delete your voice mail, upload custom music on hold
Mobile Apps
Our fully integrated App for your iPhone & iPad

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Voice Mail to Text

Voice Mail messages are transcribed to text using Google’s AI Engine and delivered via Email and/or SMS Text Message to your mobile phone.

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Ring Groups
Ring Groups are commonly used within a companies different departments, such as sales, service, shipping, etc.
Call Management Features
Setup a personal assistant to “find you” at up to five (5) locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.
Automated Attendants
Allows callers to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants.
Call Forwarding
Forward calls via the Cloud9Phone Portal to any extension, mailbox, or external phone number.
Voice Mail
Associate a voicemail box with an extension to take messages.
Caller ID
See the Name & Number of the person calling you.
Custom Music & Messages
You can use Cloud9Phone’s royalty free default music and messages or upload your own custom files in MP3 or WAV formats.
Enhanced Dialing Plans
Your Cloud9Phone Hosted PBX can support 2, 3, 4 or more digit extension dialing.
Call Center Features
Automatic Call Distributor is used to route calls in a call center environment to the appropriate agents, based on factors such as time availability, behavior, and priority levels.(OPTIONAL FEATURE)
Call Reports
Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, On-Net, etc). In addition, frequently called numbers can ‘tagged’ with text descriptions for legibility.
Call Recording
Record all calls inbound to one or all of your telephone numbers.
If any of your extensions or lines, from any of your locations dials 911, you will receive an immediate alert
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